Shipping & Returns
We believe premium essentials deserve a seamless experience from checkout to delivery. Below you'll find everything you need to know about shipping, returns, exchanges, and refunds across Egypt.
Shipping & Delivery
Standard Delivery
Orders are processed within 24 hours and shipped across Egypt using trusted local couriers. Delivery times may vary slightly during launches or peak seasons.
- check_circle 2–5 Business Days Across Egypt
- check_circle Live Order Tracking Included
- check_circle Free Shipping Above 3,000 EGP
Express Delivery
Need your order sooner? Express delivery prioritizes your package for faster dispatch and same-day courier handling in selected areas.
- bolt 24–48 Hour Delivery
- bolt Flat Rate: 120 EGP
- bolt Available in Cairo & Giza
Returns & Exchanges
If your order isn’t the right fit, we accept returns and exchanges within 14 days of delivery. Items must remain unworn, unwashed, and returned with original tags and packaging intact.
Submit Request
Contact support with your order number and return reason.
Prepare Package
Place the item securely in its original packaging.
Courier Pickup
Our courier partner will collect the package from your address.
Exchange Policy
Exchanges depend on stock availability. We recommend contacting support immediately if you'd like another size or color reserved while your return is being processed.
Refund Process
Once your return arrives at our warehouse, our quality assurance team will inspect the item before approving the refund.
Approved refunds are returned to the original payment method within 5–10 business days depending on your bank or payment provider.
Cash on Delivery orders are refunded through InstaPay or bank transfer after confirmation from our support team.
Frequently Asked
Everything you may need before placing your order.
Can I exchange sizes? expand_more
Yes. Size exchanges are available within 14 days depending on stock availability.
Do you ship internationally? expand_more
International shipping will be available soon. Currently, NOOK ships exclusively within Egypt.
What if my item arrives damaged? expand_more
Please contact us within 48 hours of receiving your order with clear photos of the issue so we can resolve it immediately.